Product Tech Support
Full Time • Bengaluru, India
About the Role
At bluSwap, you'll own the technical success of our largest merchants — from the first scoping call to a stable, scaled production integration. You're the person merchant CTOs call when it matters, and the one internal teams trust to bring order to complex, high-stakes integrations. This role sits at the intersection of engineering depth and stakeholder management — debugging an API edge case one moment, aligning merchant leadership on go-live readiness the next.
Key Responsibilities
- •End-to-end implementations: Scope, plan, integrate, launch, stabilize — you own the timeline and the outcome.
- •Technical relationships: Be the primary point of contact for merchant engineering and business teams, translating bluSwap's payment infrastructure into solutions that fit their architecture and risk posture.
- •Program rigor: Realistic project plans, proactive risk management, and cross-team coordination (Product, Engineering, Risk, Ops).
- •Post go-live health: Monitor transaction performance, spot optimization opportunities, and own resolution when issues arise.
- •Escalations: Lead root-cause analysis, stakeholder communication, and resolution end-to-end.
- •Product feedback loop: Turn merchant patterns and friction points into structured inputs for the roadmap.
- •Launch readiness: Scale tests and white-glove support for high-stakes go-lives.
Requirements
- •2+ years in technical account management, implementation engineering, or solutions engineering (B2B SaaS/fintech), with end-to-end ownership of complex programs.
- •Strong fluency in REST APIs, webhooks, and integration patterns.
- •Working knowledge of at least one modern language (Go, Python, or Java); mobile/SDK familiarity is a plus.
- •Comfortable with SQL and Postman for debugging and data analysis.
- •Fintech context (payments, reconciliation, settlements, compliance) is a strong plus.
- •High ownership, consultative approach, and comfort with ambiguity.
Ready to Apply?
Take the next step in your career and become part of a team that values innovation, ownership, and continuous growth.